Return Policy

RETURN POLICY
Last updated January 1st, 2025

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

Return Policy for Physical (Box Pack) Products

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at info@softwareline.ae to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging including your proof of purchase, and mail your return to the following address:

Software Line Trading LLC
Attn: Returns Department
RMA #
M17A, Computer Plaza, Al-Ain Center, Mankhool Street
Bur Dubai
Dubai, UAE
United Arab Emirates

Return shipping charges will be paid or reimbursed by us.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Return Policy for E-Delivery Products

Thank you for purchasing our digital products. We value your satisfaction and strive to provide high-quality products and services. Due to the nature of digital products, the following return policy applies:

Eligibility for Refunds

• Refunds will only be considered under the following circumstances:

• The digital product was not delivered as described (e.g., missing files, incomplete content).

• Technical issues prevent the product from being accessed or used, and our support team is unable to resolve the issue.

• Duplicate purchases made in error.

Conditions for Refund Requests

• Refund requests must be submitted within 3 days of purchase.

• Proof of purchase (e.g., order confirmation or receipt) is required.

Non-Refundable Cases

• Change of mind after purchase.

• Failure to download or access the product due to personal device or software issues that do not relate to our product.

• Unauthorized sharing or misuse of the product.

How to Request a Refund

• Contact our support team at [Info@softwareline.ae/+97143591317] with the following details:

• Order number.

• Description of the issue.

• Screenshots or error logs (if applicable).

• Our team will review your request and respond within 2 to 3 business days.

Exchange Policy

Exchanges may be offered for incorrect or incomplete digital files. Contact our support team to arrange for a replacement.

QUESTIONS

If you have any questions concerning our return policy,  please contact us at:

+97143591317

info@softwareline.ae